FAQ

1. ** What types of frames do you offer at Framanex?

At Framanex, we offer a wide variety of frames to suit your needs. Our selection includes picture frames, photo frames, poster frames, art frames, and more. Whether you're looking for classic designs, modern styles, or specialty frames, we have it all.

2. How do I choose the right frame size for my artwork or photo?

Selecting the correct frame size is crucial for a perfect fit. To determine the right size, measure the width and height of your artwork/photo. Our website provides detailed sizing information for each frame. If you're still unsure, feel free to contact our customer support team for assistance.

3. Can I customize my frames?

Yes, we offer customization options for select frames. You can personalize your frames by choosing different colors, materials, and finishes. Look for frames labeled as "Customizable" on our website to explore your options.

4. Do you provide mounting hardware with the frames?

Yes, most of our frames come with mounting hardware included. Each product description specifies whether the frame includes mounting hooks, screws, or other necessary accessories. If you have specific mounting requirements, please let us know, and we'll assist you accordingly.

5. What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed information on the process and eligibility criteria.

6. How can I track my order?

Once your order is confirmed and dispatched, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your Framanex account and check the order status in the "My Orders" section.

7. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your payment information is encrypted and protected to ensure a safe and secure transaction.

8. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. If you're planning to make a bulk purchase, please contact our sales team or customer support. They will assist you in getting the best possible pricing for your bulk order.

9. Can I change or cancel my order after placing it?

Once an order is placed, it is processed promptly to ensure quick shipping. Therefore, changes or cancellations are not possible after the order has been confirmed. Please review your order carefully before completing the purchase.

10. How can I contact customer support?

If you have any other questions, concerns, or need assistance, our customer support team is available to help. You can reach us through the "Contact Us" page on our website or send an email to info@framanex.co.uk. We aim to respond to all inquiries within 24 hours.